Rosie's Reflexology Studio Customer Privacy Notice

This Privacy Policy applies to any personal information I retain about you, how I use it and store it when you use my services.

Contact Email

rosiesholistics@outlook.com

What information I collect, use, and why

I collect or use the following information to provide services:

• Names and contact details
• Date of birth/age
• Health information (including, allergies and health conditions)

I also collect or use the following information to provide services:

• Health information

I collect or use the following information for service updates or marketing purposes:

• Names
• Records of consent, where appropriate
• Contact information

Lawful bases

My lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Legitimate interest:
• I collect information about clients health for the purpose of treatments and follow up treatments

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Legitimate interest:

I retain clients contact details for the purpose of

• Making appointments
• Reminders of upcoming appointments
• Follow up after an appointment
• Information regarding my services

Where I get personal information from

• People/clients directly

How long I keep information

I retain information regarding my treatments for 7 years as required by my insurance company.

Data sharing:

I will never sell or share your information with any third parties without your consent, except when required by law or for safeguarding reasons.

• Your data protection rights
• Under data protection law, you have rights including:
• Your right of access - You have the right to ask us for copies of your personal data.
• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, I have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

26 June 2024